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Conditions of Sale

Last updated: 01.05.2023

These Conditions of Sale govern the sale of products by MORENO.care to you. We offer a wide range of MORENO.care services, and sometimes additional terms may apply. When you use a MORENO.care, you will also be subject to the terms, guidelines and conditions applicable to that MORENO.care services. If these conditions of sale are inconsistent with the services terms, those services terms will control.

Please read these conditions carefully before placing an order with MORENO.care. By placing an order with MORENO.care, you signify your agreement to be bound by these conditions.

1. Our contract

Your order is an offer to MORENO.care to buy the product(s) in your order. When you place an order to purchase a product from MORENO.care, we will send you an e-mail confirming receipt of your order and containing the details of your. The order confirmation e- mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e- mail confirmation to you that we've dispatched the product to you. If your order is dispatched in more than one package, you may receive a separate dispatch confirmation e-mail for each package, and each dispatch confirmation e-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that dispatch confirmation e-mail. Your contract is with MORENO.care sp. z o.o.. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the dispatch eonfirmation E-mail relating to that product. This right to cancel does not apply to certain categories of products and servicess, including digital products or software which are not supplied in a physical format or have been manufactured according to your whishes (e.g. custom measured shoes, custom insoles, customized orthotics etc.), once download or produced (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our dispatch confirmation e-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

2. Right of cancellation up to 14 days, exceptions to cancellation and our voluntary returns guarantee

Statutory right

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible.

You must inform us (MORENO.care sp. z o.o., ul. Grzybowska 87, 00-844 Warsaw) of your decision to cancel your order. You may submit your request according to the instructions and forms available on morenocare.com. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the as described on morenocare.com.

For additional information on the scope, content and instructions for the exercise, please contact our customer services.

Effects of cancellation

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following the instructions available on morenocare.com no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

Exceptions to the right of cancellation

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • the supply of goods made to your specifications or clearly personalized
  • a services if MORENO.care has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  • the supply of digital content which is not supplied on a tangible medium if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

Our voluntary returns guarantee

Without prejudice to your statutory rights, MORENO.care provides you with the following voluntary returns guarantee:

All products from the MORENO.care sites can be returned within 30 days of receipt of the products to MORENO.care if the products are complete and are in an unused and undamaged condition. The products are to be returned according our indications on morenocare.com. This voluntary returns guarantee does not apply to digital products or personalized products.

If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs might be borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

3. Pricing and availability

All prices are inclusive of legally applicable VAT. Prices for business customers are shown without applicable VAT after login.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e- mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. Product information

Unless expressly indicated otherwise, MORENO.care is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. MORENO.care accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

5. Customs

When ordering products from MORENO.care for delivery outside of MORENO.care’s country you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from MORENO.care, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

7. Our liability

MORENO.care and its affiliates will not be responsible for (a) losses that were not caused by any breach on our part, or (b) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (c) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7. Applicable law

These conditions are governed by and construed in accordance with the laws of Poland (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the District of Warsaw City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Warsaw, the UK or in the EU country in which you live. If you are a consumer and have your habitual residence in the EU or the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

8. Amendments to the conditions of sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these conditions of sale at any time. You will be subject to the terms and conditions, policies and conditions of sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these conditions of sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these conditions of sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Waiver

If you breach these conditions of sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions of sale.

10. Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use MORENO.care with the involvement of a parent or guardian.

11. Our contact details

Our contact details are:

MORENO.care sp. z o.o.
ul. Grzybowska 87
00-844 Warsaw